The JKB Mobile App provides customers with the ability to return inbound transfers received in error through the CliQ instant payment system. Below are the detailed steps to complete the return process:
- Transaction Details
Upon receiving an incorrect transfer through CliQ service, you can review the transaction by navigating CliQ Services > CliQ Transaction History, then selecting the relevant transaction to view its details, including:
- Received amount
- Sender’s name
- Beneficiary account
- Reference number
At the bottom of the screen, you will find two options: Confirm Receipt or Return Amount.
- Selecting “Return Amount
To initiate the return process, tap on “Return Amount.”
- Choosing the Return Reason
A screen will appear prompting you to select the reason for returning the amount.
Please choose the appropriate reason from the available options, then tap “Return” to proceed.
- Completion of the Process
A confirmation message will be displayed on the screen indicating successful completion of the return request:
“The amount has been successfully returned.”