At Jordan Kuwait bank we constantly strive to maintain a strong relationship with our customers and provide them with superior banking services. If you have any complaint that you wish to submit to the bank’s management, please contact Customers Complaints Unit in the Head Office by the following ways:
Over the phone, on the direct number 06-5629404, or on the Toll-free number 080022200 during office hours.
By email, to the Complaints Unit email [email protected]
In writing, write to Jordan Kuwait bank / Complaints Unit at P.O BOX 9776 Amman 11191 Jordan
In person, you can visit our Jordan Kuwait Bank Head Office
Online, you can use the following complaint form:
Please note that the initial processing time for customer complaints is ten (10) working days, calculated from the date the complaint is received. This period may be extended by an additional ten (10) working days if the nature of the complaint warrants it, on the condition that the complainant is informed of the reasons for the extension. However, the total processing and response time for any complaint must not exceed thirty (30) working days from the date the complaint was submitted.
If you are not satisfied with our respond to your complaint you can resort to judicial proceedings or the Central Bank of Jordan by using the following means:
